Over £50m of service charge and reserve funds are securely held in separately named trust accounts at Barclays, where we have been clients since 1974. Other agents prefer to use a single account which is ‘virtually separated’ in their computer system; that’s not our way. All our client accounts are fully compliant with the statutory trust regulations and externally audited on an annual basis. We provide our clients with bespoke financial reports such as ‘actual-v-budget’ and arrears data.