Team work

We understand that your requirements for the property may change over time. We therefore ensure that we communicate with you on a regular basis so that we know what you want, and you know what we are doing. The combination of our specialist knowledge and your input makes up an unbeatable team.

Newsletters

We report to our residents by means of a newsletter, to keep them abreast of current works programmes, finance and security issues as well as the duties of their porters and cleaning staff.

We think that good communication is vital, particularly when flats are sublet and tenants need to be reminded of rules and regulations.

To see an example of one of our newsletters, click on the right hand image.
If you would like to see more examples, click here

24 hour coverage

We never forget that we are dealing with people's homes. And, because most people return to their homes at 6 or 7pm, it's reasonable to assume that many leaks and other emergencies get discovered when most other agents have switched on their answering machines.

Parkgate Aspen's lines are manned 24 hours a day, 7 days a week, to respond to such emergencies.  A rota system of mobile phones ensures that our managers and contractors can be alerted to any important contingency.

When we  responded to a heating failure at 2am on Christmas Day, one tenant dubbed us:

'Parkgate Aspen ... Special Agents'.